FAQ

Currently, we provide tracking services for most of the destination countries.

You can check the status of your shipment on our website HERE.

The status can be also checked via email. Please send an inquiry to [email protected] and allow 24-48 hours for a response.

This may be due to your parcel being sent using the old system, as only parcels sent through the upgraded system can be tracked online. Please contact your local Authorized Shipping Outlet to inquire about when they plan to upgrade their system.

You can also determine whether your parcel was sent through the old or new system by checking its tracking number format. Parcels from the new system follow this format: POL031 MP 009843 (example).

If your parcel was sent using the old system, its status can only be checked after it has been delivered to our headquarters in Port Reading, NJ.

Yes, you can change the recipient’s address while the parcel is in transit. Please send your inquiry to [email protected]

To delete a queued parcel, please log in to your account and, in the details of the package, click on "Cancel Parcel." You can also contact us by email at [email protected]. Please include the package number and the reason for removal.