English
English

FAQ

All Shipping Destinations Pricing & Payments Delivery Options & Transit Times Drop-off & Shipping Locations Packing & Shipment Preparation Tracking, Status Updates & In-Transit Changes Customs, Duties, Taxes & Additional Fees Prohibited Shipping Items Shipment Insurance Pickup in Poland & Storage Online Shopping in the US Moving to Poland: Relocation Goods
I ordered something online, and the item(s) came in two separate packages. What should I do?
Arrow

If, for any reason, the online store sends your items in multiple parcels, please add all the Tracking Numbers you receive from the seller/store.

Please be advised that adding additional Tracking Numbers to the system is necessary. Otherwise, the parcels may be rejected and sent back to the sender. This also helps track all the parcels.

When I shop online, is it enough to input the parcel only once, or do I need to do it every time a parcel is sent?
Arrow
Every time you shop online and every time a parcel is sent, please ensure that you input every single Tracking Number you receive from the seller/store. To ensure the proper delivery of your multiple parcels, it is advisable to notify us in advance about all of them. We will add them to the group shipment.
I shop online from various stores, and my items come in multiple packages, but I want all the items to be sent to me in one parcel. How much does Polonez charge for that?
Arrow
After Polonez receives all the parcels from the group shipment, we consolidate them into one larger parcel, which is then weighed and measured. The shipping cost is calculated based on the rates available on our website, and an email notifying our customer of the new shipping cost is sent.
What does online shopping look like?
Arrow

Please click HERE to access the step-by-step process of online shopping.

We advise our clients to create an account and log in to our website. After ordering the items, log in to our website and enter the Tracking Number you receive from the seller/store. To do this, click on "Add New Order," enter the full Tracking Number (UPS, USPS, FedEx), and the ordered item(s).

Detailed information and instructions on how to add, order, or pay for your parcels are available on our website throughout the process.

I already placed an order in an online store; the parcel is on its way to your warehouse. Why can’t I calculate the cost of shipment now?
Arrow

We’re sorry, but we are unable to calculate the cost of shipping before the parcel arrives at our office. To provide an accurate cost, we need to know the exact weight and measurements.

After the parcel arrives at our office, we take all the necessary measurements and calculate the exact cost of shipping.

If you know the weight and measurements of your parcel, you can calculate the approximate costs HERE.

How much do you charge for repacking, grouping, or dividing shipments?
Arrow

We charge a small fee for repacking, grouping, and splitting shipments. The fees are as follows:

  • Repackaging/grouping several parcels into one larger parcel: $4 for every additional repacked parcel 
  • Repackaging/dividing a larger parcel into several smaller parcels: $4 for every new parcel 
  • Keeping parcels for over 14 days (2 weeks): $1 per day for each parcel 
  • $2 for every new box needed 
  • Removal of tags, stickers, etc. from items: $0.50 per item 
  • Removal of documents from a parcel: $0.50 per parcel 
  • Taking a picture of the product from the parcel: $1 per item 
  • Handling and stopping the package (if payment is not received): $5