Track shipment

To track your parcel please enter the entire tracking number below.

You can find your tracking number on the declaration form. Here is an example of a tracking number: PIE000MP005790/M6100426/CV822690193US

Ship and track international shipments

Where will your next package go? Polonez America ships parcels to 160 destinations worldwide. Whether you’re sending to Poland or Australia, you can count on a smooth, reliable delivery experience.

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Frequently Asked Questions

Where can I find my tracking number?

Your tracking number is issued after payment. You can find it in your account (Customer Panel) and in your order confirmation email.

Example formats: PIE000MP005790 / M6100426 / CV822690193US

When will tracking updates appear?

Tracking may show up right after you create the shipment, but detailed updates typically begin once the package has been dropped off and scanned for the first time (e.g., at a drop-off point or sorting facility). After that, the status will update regularly in the portal and the app.

When I input my parcel number, the website says: 'it wasn’t found.' Why is it happening?

This may be due to your parcel being sent using the old system, as only parcels sent through the upgraded system can be tracked online. Please contact your local Authorized Shipping Outlet to inquire about when they plan to upgrade their system.

You can also determine whether your parcel was sent through the old or new system by checking its tracking number format. Parcels from the new system follow this format: POL031 MP 009843 (example).

If your parcel was sent using the old system, its status can only be checked after it has been delivered to our headquarters in Port Reading, NJ.

Is it possible to change the recipient’s address when the parcel is already on its way?

Yes, you can change the recipient’s address while the parcel is in transit. Please send your inquiry to [email protected]

How long does delivery take?

Delivery times depend on the destination and the service selected (e.g., air, ocean, or express). The most accurate estimate is shown during checkout and in your order details.

Can I track a shipment without a tracking number?

A tracking number is required to track a shipment. If you can’t find yours, contact customer support—we’ll help locate it using your order details. Every shipment should have a tracking number assigned.

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