Reasons for filing a claim
- Package was damaged
- Package was lost
- Wrong delivery address
- Wrong shipping cost
File a Claim
Missing or damaged package? Share the details - our team will handle your issue with care and urgency.
Read before filing a claim
When to file a claim
Within 5 days after parcel delivery, or within 60 days after drop-off if the parcel was not delivered.
Terms of claim consideration
14 to 60 business days for international shipments.
Compensation
Compensation is limited to the declared value and subject to proof in all cases.
Read more Terms and Conditions
Customer Support
Mon-Fri: 9:00am - 5:00pm EST
Saturday: 9:00am - 3:00pm EST
Sunday: Closed
24/5 Support
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