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FAQ

All Shipping Destinations Pricing & Payments Delivery Options & Transit Times Drop-off & Shipping Locations Packing & Shipment Preparation Tracking, Status Updates & In-Transit Changes Customs, Duties, Taxes & Additional Fees Prohibited Shipping Items Shipment Insurance Pickup in Poland & Storage Online Shopping in the US Moving to Poland: Relocation Goods
What is the delivery time for sea freight?
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The delivery time for parcels sent by sea is 4-6 weeks. The time is calculated from the date stamped when the parcel arrives at our warehouse in NJ.

Please note that Christmas and Easter seasons are the busiest time and the delivery times may be greater than predicted due to the higher volume of container ships at that time.

The delivery time may be extended if the shipment is stopped by Customs or for other reasons beyond our control.

What is the delivery time for air freight?
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Air freight includes (2) different types of freight: regular and express. The delivery time for regular air freight is 1-2 weeks, and express air freight is 5-8 business days. The time is calculated from the date stamped when the parcel arrives at our warehouse in NJ.

Please note that Christmas and Easter seasons are the busiest time and the delivery times may be greater than predicted due to the higher volume of cargo planes at that time.

The delivery time may be extended if the shipment is stopped by Customs or for other reasons beyond our control.

Can I rent the whole shipping container?
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Yes. Polonez America offers two sizes of shipping containers for rent: 20 feet and 40 feet.

You can choose to rent an entire container or partial. Click HERE for more information about these options.

Can I ship a car, a boat, or a motorbike? If yes, how is it done?
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Yes! We offer shipping services for various vehicles, including cars, boats, quads, trailers, snowmobiles, jet skis, and motorbikes to Czestochowa and Gdynia, Poland. Vehicles can be shipped from our headquarters in Port Reading, NJ. For an additional charge we can also arrange pickup directly from the sender’s location in the US. All vehicle shipments can be collected from our warehouses in Częstochowa & Gdynia. Vehicles can be also delivered to the destination address in Poland. Additional delivery fee applies.

Click HERE for more information on vehicle shipping and charges, or call our Port Reading, NJ headquarters at 908-862-1700

Can you pick up the package from my home?
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Yes, we are using FedEx or UPS service that makes it possible to pick up a package directly from the sender. To use this service, please add your parcel through our website.

You can learn more about it HERE.