FAQ
All packages, including gift parcels valued over 45 EUR, are subject to customs regulations across the European Union.
For online shopping parcels:
- They are customs duty-exempt for values up to 150 EUR.
- They are Polish VAT-exempt for values up to 22 EUR.
If your parcel was withheld by Customs in Czestochowa and you received a notification, please contact the Customs office – Karex directly to resolve the issue. The contact information is as follows:
Karex
Młodości 67
42-215 Czȩstochowa
Phone: (34) 365-9051
Email: [email protected]
Please note that Karex and the Customs office are two separate entities located in the same building.
If your parcel was withheld by Customs in Warsaw, please contact the Customs office – POLSPED PACZKA directly to resolve the issue. The contact information is as follows:
POLSPED PACZKA
1-go Maja 11, Apt 7
Street Phone: 666 876 306
Email: [email protected]
A Customs officer will explain the next steps for delivery.
Please note that Polonez America does not represent Customs and cannot influence their decisions. Customs is a government entity and operates under its own laws and regulations.
All shipped parcels are subject to customs duty control. If your parcel was withheld, it likely means Customs officers need clarification on the value of the items, which could result in a customs duty being applied if the item is taxable. Please keep receipts, invoices, or other documents that can prove the value of the items.
Each case is different, so for more information, please contact:
- Karex (Czestochowa)
Phone: (34) 365-9051
Email: [email protected] - POLSPED PACZKA (Warsaw)
Phone: 666 876 306
Email: [email protected]
Polonez America does not represent Customs and cannot influence their decisions.
Customs operates under its own laws and regulations.
To determine the customs duty rates, please contact our Customs Office:
- Karex (Czestochowa)
Phone: (34) 365-9051
Email: [email protected] - POLSPED PACZKA (Warsaw)
Phone: 666 876 306
Email: [email protected]
Customs office in Czestochowa - Karex, is located in the same building as our distribution point, Karex. The contact information is:
Karex
Ul. Młodości 67
42-215 Czȩstochowa
Phone: (34) 365-9051
Email: [email protected]
Please note that Karex and the Customs office are two separate entities located in the same building.
The Customs office – POLSPED PACZKA is located in Warsaw at 1-go Maja 11, Apt 7. The contact information is:
POLSPED PACZKA
Phone: 666 876 306
Email: [email protected]
Polonez America does not represent Customs and cannot influence their decisions. Customs is a government entity and operates under its own laws and regulations.