Sending a package abroad? Here’s what you should know before you ship!

Sending international packages to family or friends living abroad can seem complicated — especially with so many available shipping options and customs requirements. That’s why our experts at Polonez America have put together answers to the most frequently asked questions to help you send packages smoothly and safely to Poland and over 160 countries around the world.

When is the best time to send a package to ensure it arrives on time?

Delivery times vary depending on the destination country and chosen shipping method. For example:

Sea packages to Poland typically reach the recipient within 3–5 weeks after arriving at our warehouse in Port Reading, NJ.
Express air packages to Poland usually arrive within 5–8 business days, while standard air packages take 1 to 2 weeks.

It’s best to plan your shipment in advance, especially if it needs to arrive by a specific date. Keep in mind that delays may occur due to factors beyond our control, such as customs inspections or unforeseen issues at airports and seaports.

Where and how can I send a package?

Polonez America partners with over 250 shipping agents across the United States. Find a location near you where our agent can assist with:

comparing shipping costs,
selecting the best transportation option,
properly packing your package.

Find your nearest location here: https://polonez.express/us-en/locations

What if there’s no Polonez drop-off location near me?

No worries! You can:

schedule a UPS pickup directly from your home,
drop off the package at any UPS location yourself.

Just fill out the online form: https://polonez.express/us-en/services/service/parcel-shipment

How do I choose the right shipping method?

Consider whether fast delivery or budget-friendly shipping is more important for you. We offer various options — from air and sea shipments to express deliveries to many countries.

How much does shipping cost?

Costs depend on:

the shipping method,
package size and weight,
recipient's location.

Use our cost calculator here: https://polonez.express/us-en/calculator

Can I insure my package?

Yes! Standard packages are insured up to $100 USD. Additional insurance is available for higher-value shipments.

How to pack your package safely?

Use a new, sturdy box.
Protect items with bubble wrap or foam.
Reinforce all edges with strong tape.
Clearly label the recipient and sender addresses on the box.

You can also purchase boxes in four different sizes at our agent locations.

What items are prohibited?

Prohibited items include:

medications
plants and seeds
weapons and parts
securities and financial documents

Full list available here: https://polonez.express/us-en/faq

Can I send electronics and batteries?

Yes, you can send items like phones, laptops, and cameras with batteries — but they must be properly packaged and declared in accordance with regulations.

What are the duty-free limits?

Gift packages to Poland with a value up to 45 EUR are exempt from duties and taxes.
For online purchases, the customs duty exemption limit is 150 EUR, and the VAT exemption is up to 22 EUR.

Always check local regulations for other destination countries.

Which countries can I send a package to with Polonez?

Polonez America ships to over 160 countries worldwide, including:

all of Europe (including UK, Germany, Poland, France, Italy),
South and Central America,
Asia (including India, Japan, China),
Africa and Australia.

See the full list here: https://polonez.express/us-en

Can I change the recipient's address?

Yes, if the package has already been sent, please contact our office as soon as possible to make the address change.

How can I track my package?

Every package can be tracked online. It’s an easy way to see where your shipment is and when it will arrive. https://polonez.express/us-en/parcel-track

Need more information?

Call us: 908-862-1700

Email: info@polonezamerica.com

Website: https://polonez.express/us-en